Help Center

After placing your order, head to our Claim Order page and open the live chat. Give our team your order ID and Roblox username — we'll deliver your items directly to your account within minutes. No password required!

Make sure you're using the correct order ID from your confirmation email. If it still doesn't show, open live chat and our team will manually locate your order and process it immediately.

Make sure your Roblox privacy settings allow anyone to join your game. Go to Roblox Settings → Privacy → set "Who can join me" to Everyone. Then try again. If it still doesn't work, contact our live chat.

Our average delivery time is under 8 minutes. If it's been longer, our team may be handling multiple orders. Open live chat with your order ID and we'll prioritise your delivery immediately.

Check your Roblox friend request settings — make sure you can receive friend requests from everyone. Go to Settings → Privacy → "Who can send me friend requests" → Everyone. Then contact live chat so we can retry.

Card declines are usually caused by your bank blocking the transaction. Try: using PayPal, using a different card, or contacting your bank to approve the payment. You can also try in an incognito window.

We offer refunds if your item was not delivered or if there was an error on our end. Once an item has been delivered to your Roblox account, we are unable to issue refunds as digital items cannot be returned. Contact live chat within 24 hours of purchase for any issues.

We restock items regularly. Contact our live chat or join our Discord to get notified when specific items are back in stock.

100% safe and legit. We never ask for your Roblox password — only your username. All payments are encrypted and PCI-compliant. We've fulfilled thousands of orders for players worldwide.

No — we have not taken your money. A "pending" charge after a declined transaction is a temporary hold by your bank. These holds drop off automatically within 1–3 business days.

Yes! Prepaid and Visa Gift Cards are accepted as long as they have a billing address registered to them. We recommend using PayPal as an alternative if your card is declined.

Every order earns you 5% store credit automatically. Make sure you're logged into your CrownBlox account before checkout. Visit our Rewards page to learn more.

Join our Discord community for stock updates, exclusive deals, and direct support from our team. Click the Discord link in our footer or contact live chat for the invite link.